Frequently Asked Questions
Answers to frequently asked questions — if you cannot find an answer to your question on this page, please contact us.
Orders
Orders can be placed by contacting our sales team directly. Once details are confirmed, a formal quotation and order confirmation will be issued.
Yes, we supply both locally and internationally. Our team can assist with export documentation and logistics where required.
Items are supplied on a pallet basis to ensure efficient handling, transport, and cost-effectiveness.
Delivery
Yes, we can assist with delivery locally in the Cape Town area or work with your preferred courier or freight partner.
Refunds & Exchanges
Please contact us with your order details and reason for the request. All returns are subject to assessment and must meet BRC policy conditions.
Products
Standard stock items are pre-existing bottle and packaging designs that are readily available without the need for custom mould development.
- Lower cost (no mould fees)
- Faster lead times
- Proven compatibility with production lines
- Lower minimum order quantities compared to custom designs
Availability may vary depending on demand and supply cycles. We recommend confirming stock levels at the time of enquiry and forecasting your requirements once an item is in regular use.
Yes, samples can be arranged. Courier costs may apply.
Yes, we specialize in custom development and can assist with design, prototyping, and production.
Our team is happy to assist with specifications, compatibility, and recommendations. Please reach out with your requirements.
We may still be able to assist. Please contact us with your specifications, and we will advise on available options or alternatives.
Availability varies depending on demand and supply cycles. We recommend checking with us for current stock levels and estimated replenishment timelines.
